- Actual photos posted in all items.
- What you see and pay is what you get.
- Reservations are not allowed. We have very limited stocks, fast-moving items.
- All items were doubled check before packaging to ensure the protection of the quality of products.
- Once your order is confirmed and the package was already scheduled for pick-up or was already picked up by the courier, we will no longer accept your cancellation request.
- Pick-up and delivery time solely depends on our shipping provider. Courier inefficiency is out of the seller’s control. Please do not rate us negative due to couriers’ fault, especially when your orders delayed due to natural disasters, or couriers’ mistakes.
- Keep your chatbox open as we always reach-out if we have questions or concerns. Kindly send us a private message if you have any concerns.
- We are not responsible for any mistakes made by the buyer (e.g. Wrong variation chosen, delivery address, and contact details.) Always read the description.
- Please allow us to resolve any problem, hoping for your kind consideration. As part of our customer service, we offered up to a 150% refund in case of our proven negligence.
The rules stated below must be observed to be eligible for an exchange, repair, return, or refund.
- If the product or item is expired, rotten, contaminated, damaged, defective, fake or not genuine, in any way.
- 2. If you received the wrong product in color, size, shape, volume, variety, and/or units in any way.
- If you proved that a consumable product such as food, medicine, and any consumable item, is contaminated, expired, fake, or not genuine, in any way.
- You must file a complaint with proper photos and descriptions within 3 days, from the date of delivery.
- You have to return the product within 60 calendar days from the date of your purchase.
- The product must be in the same condition that you receive it and undamaged in any way.
- For electronic and electric powered products, which damaged due to over-using, over-voltage, under or over temperature, water damage, using of not genuine accessories, and/or missed-using outside the recommended standard operation, in any way, is not eligible for refund
- For prepaid digital goods/items, the wrong delivery address such as Mobile Number, Email Address, and any details which served as the delivery method, by customers’ fault, is not eligible for a refund.
- Change of mind is not accepted as a valid reason for the refund.
- After we receive your item, our team of professionals will inspect it and process your refund.
- Once we confirmed that your order is eligible for a return, the money will be refunded to your Fontaga Wallet.
- If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
- You must include a copy of the waybill/air waybill and the official receipt of your order.
If anything is unclear or you have more questions feel free to contact our customer support team.